At True Barber Products all of our products are backed by our 30-day No Questions Asked Guarantee. If you want to return products please follow the steps below to insure that your request is processed as quickly as possible.
Send the package to the following address:
True Barber Products Ltd
Storage World, Unit 28 Eastlink Business Park, Ballysimon Road, Limerick, Ireland.
2. Please send a copy of the confirmation email you received when you placed your order as this gives us all of your contact information.
3. Replacement product will not be shipped, or refunds/credits will not be made, until the products being returned are received by us. If you need new product right away we suggest you ask for a refund and place a new order. Your new order will be processed immediately.
4. Please allow up to 7 business days to process your return from the time it reaches our offices. All credit requests will be handled within 7 business days, but please note that it may take your credit card holder up to 30 days to apply your credit. Please note that we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, but we do whatever we can to expedite the process.
5. Shipping charges are refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping.
If we re-ship a product in these cases, there will be no second shipping charge.